Effective Date: 18/12/2024
OnRide (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in other ways. By accessing or using our website and services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We collect several types of information to provide and improve our services to you:
- Personal Information:
When you register for an account, place an order, or use our services, we may collect personal details such as:- Name
- Email address
- Phone number
- Delivery address
- Payment information (credit/debit card details)
- Profile information (e.g., preferred delivery methods, dietary preferences)
- Usage Data:
We collect information on how you access and interact with our website and services, including:- IP address
- Browser type and version
- Device type and operating system
- Pages visited
- Referring URLs
- Time spent on pages
- Search queries
- Cookies and Tracking Technologies:
We use cookies, web beacons, and similar tracking technologies to track activity on our website. For detailed information, please refer to our [Cookie Policy].
2. How We Use Your Information
We use your personal information for various purposes, including:
- To provide our services: To process orders, arrange delivery, and manage customer accounts.
- To communicate with you: To respond to inquiries, provide updates about your orders, and send promotional materials (with your consent).
- To improve our services: To analyze user behavior, enhance user experience, and troubleshoot issues.
- To process payments: To facilitate secure payment transactions.
- To personalize your experience: To tailor our website and services to your preferences, such as saving your delivery address or customizing recommendations.
- To send marketing communications: To send you promotional emails, special offers, or newsletters (with your consent). You can opt out at any time.
3. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
- With service providers: We may share your information with third-party vendors who help us deliver our services, including payment processors, delivery drivers, hosting providers, and email marketing platforms.
- With restaurants: We may share your order and delivery information with the restaurant from which you’ve placed an order in order to fulfill the order.
- For legal reasons: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).
- In the event of a business transfer: If we merge, acquire, or sell parts of our business, your information may be transferred as part of the transaction.
4. Data Retention
We will retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy. For example, we may retain your personal data for as long as your account is active or as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: You have the right to request copies of your personal information.
- Correction: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Deletion: You have the right to request that we delete your personal information, subject to certain limitations.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
- Data Portability: You have the right to request that we transfer the data we have collected to another organization or directly to you, under certain conditions.
- Objection to Processing: You have the right to object to our processing of your personal information, including for direct marketing purposes.
To exercise any of these rights, please contact us using the contact information provided below. We may ask you to verify your identity before responding to such requests.
6. Data Security
We take the security of your personal information seriously and use commercially reasonable security measures to protect it from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, and regular security audits. However, please be aware that no method of data transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. International Transfers of Data
If you are located outside of Canada, please note that we may transfer your information to countries that may have different data protection laws. By using our services, you consent to the transfer of your personal information to such countries.
8. Children’s Privacy
OnRide does not knowingly collect personal information from anyone under the age of 13. If we learn that we have collected personal data from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you are a parent or guardian and believe we may have collected information from a child under 13, please contact us immediately.
9. Third-Party Websites and Services
Our website may contain links to other websites or services that are not operated by us. This Privacy Policy applies only to our website and services. We have no control over and are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
OnRide reserves the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
OnRide Customer Support
Email: Email@OnRide.ca
Website: OnRide.ca
